Frequently Asked Questions
Find clear, practical answers to common questions about working with Alexander & Edmond Law Services.
Understanding our service models.
We provide flexible expertise tailored to your business needs, whether you require ongoing outsourced HR capacity or help with a specific, time-sensitive employee issue.
What is the difference between Retained and Ad-hoc HR support?
Retained HR support provides your business with an ongoing, outsourced HR team for a monthly fee. It covers day-to-day advice, recruitment, performance management, and policy updates. Ad-hoc HR support is project-based or hour-based, providing focused help on a single defined issue (such as drafting an employment contract or managing a specific disciplinary process) without long-term commitments.
How quickly can you respond to urgent workplace matters?
For retained clients, we offer immediate or same-day response times during standard working hours. For new or ad-hoc enquiries, we typically assess the situation and provide initial advice within 24 hours of form submission.
Do you draft custom employment contracts and handbooks?
Yes. We design, draft, and update bespoke employment contracts, employee handbooks, and specific HR policies. All documentation is kept compliant with current UK and European employment legislation.
Creating space for resolution.
Mediation is a structured, voluntary process designed to resolve conflict constructively before it escalates to formal grievance procedures or legal claims.
Who controls the outcome of a workplace mediation?
The parties in conflict control the outcome. The mediator does not impose a decision, act as a judge, or make legal rulings. Instead, they facilitate communication to help the parties build their own workable, voluntary agreement.
Is workplace mediation confidential?
Yes. Everything discussed during mediation is completely confidential and cannot be used in subsequent disciplinary, grievance, or tribunal hearings. The only exceptions are issues involving serious criminal activity or safeguarding concerns.
How long does a typical mediation process take?
Most workplace mediations are resolved within a single full-day session, preceded by separate preparatory calls with each participant. In more complex multi-party cases, additional sessions may be scheduled.